DELETE YOUR ACCOUNT

HOW TO REQUEST DELETION

1. Email info@m5ship.com from the email address registered to your M5Ship account.
2. Use the subject “M5Ship account deletion request” and include your full name and club name.
3. We will reply with any steps needed to verify that you own the account.
4. After verification, we will confirm when deletion is complete.

WHAT WILL BE DELETED

Subject to the exceptions below, deletion removes or anonymizes:

• Your M5Ship login account and active sessions.
• Your profile details, including name, email, phone, city, date of birth, avatar and optional emergency contact information.
• Your direct connection to club memberships, access requests and in-app activity where deletion is legally and technically permitted.

WHAT MAY BE RETAINED

Limited records may be retained where required for legal compliance, fraud prevention, security, dispute resolution or legitimate club recordkeeping. This may include financial, membership, attendance or audit records maintained by a club. Where possible, these records will be separated from or anonymized against your deleted M5Ship account.

Your club is independently responsible for records it must retain. Contact the club directly if you also want it to review or delete club-controlled records.

PROCESSING TIME

We aim to complete verified deletion requests within 30 days. Data in encrypted backups may remain until the backup expires through its normal rotation cycle. During verification, we may ask for limited information to prevent unauthorized deletion.

If you only want to correct profile data rather than delete your account, update it in the app or contact support.