CONTACT M5SHIP SUPPORT
Email: info@m5ship.com
Include the email address on your account, your club name and a short description of the problem. Never send us your password.
QUICK ANSWERS
I CAN’T SIGN IN
Check the email spelling, then use “Forgot password” on the sign-in screen. If the reset email does not arrive, check spam and contact support.
MY CLUB IS MISSING
Search for the club and request access. Club staff must approve the request before the membership and pass appear.
I CAN’T BOOK
The class may be full, outside its booking window, or limited to active members. The app displays the applicable status; contact your club for policy questions.
A PAYMENT IS WRONG
Payment records are entered by club staff. Contact your club first so they can verify and correct the record.
BEFORE YOU CONTACT US
- Update M5Ship to the latest version available in your app store.
- Close and reopen the app, then confirm your internet connection works.
- Note what you expected, what happened, and any error message shown.
- Email those details, your account email and club name to info@m5ship.com.
ACCOUNT AND PRIVACY REQUESTS
You can request account deletion, including from outside the app, on the Delete Account page. For access, correction or other privacy requests, see our Privacy Policy or email us.